Dangerous Goods Activities
Client:
Services:
Instructional Design, Illustration, Writing
Solution:
In-Person Hands-On Activities
Summary:
Conducted a needs analysis on warehouse workers and discovered a motivation problem, not a knowledge gap. Developed 8 facilitator guides using real-world disaster stories to build emotional urgency — reducing dangerous goods missorting by 25% within one month.
Challenge
Amazon Air does not ship packages labeled as "dangerous goods" — lithium batteries, aerosols, flammable liquids — because improperly handled, they can cause fires or explosions mid-flight. Warehouse workers were frequently missorting these packages onto air carriers, creating serious safety and regulatory risk.
A needs analysis revealed the issue wasn't a knowledge gap. Workers knew the procedures. The problem was motivation — they weren't being careful because the consequences felt abstract. My goal was to make those consequences real.
Solution
I developed eight one-page (double-sided) facilitator guides for supervisors to use on the job. Each activity opened with a real news story — an actual incident where dangerous goods caused a mid-air fire or explosion — to build emotional connection before practice began.
I chose in-person, hands-on activities over eLearning because the target audience was warehouse workers who didn't use computers regularly. Supervisors could pull out a guide and run a 10-minute session on the floor, no laptops required.
Learning objectives included:
-
Identify dangerous goods by label and packaging
-
Carry out safety procedures to escalate to the Problem Solve team
-
Explain why safety inspections matter — not just the process, but the stakes
Adobe InDesign, Adobe Illustrator, Adobe Photoshop
Results
These activities decreased inaccurate dangerous goods sorting by 25% within one month.
What I Created
Eight one-page facilitator guides designed for the warehouse floor — no laptops, no logins. Each activity opened with a real news story about a mid-air incident caused by improperly shipped dangerous goods, making abstract safety rules feel urgent and personal. After the story: hands-on practice identifying and escalating dangerous goods before they made it onto an aircraft.